Autoryzowane szkolenia ITIL®ITIL® 4 Foundation

490 € (excl. VAT)

Training price:

790 € (excl. VAT)

Training price:

  • training,
  • training materials,
  • lunch + coffee breaks,
  • certificate of participation,
  • Certified ITIL Exam,
  • ITIL Certificate (for participants who passed the exam),
  • 14-day contact with the trainer after the training.

About this course


ITIL 4 FOUNDATION DEFINES A BRAND NEW IDEA OF TRAINING FOR THE MANAGEMENT OF IT SERVICES WHICH THE AXELOS -CERTIFICATION CENTER HAVE PROVIDED IN FEBRUARY 2019.

The ITIL 4 Foundation training has developed as an introduction to the ITIL world and enables training participants to take a closer look at the IT services management. Training participants learn a comprehensive model for creating, delivering and constantly improving IT services.

The ITIL 4 Foundation training is aimed at people interested in learning the basics of IT service management.

The two-day training ends with an exam. There is also a possibility to obtain a Foundation Management IT Service Management certificate.

ITIL 4 FOUNDATION CERTIFICATION WILL BE USEFUL FOR PEOPLE WHO:

  • want to understand how to use the ITIL model to improve the IT services management;
  • have implemented the ITIL management system in their organization;
  • are interested in managing IT services.

Requirements:

  • no formal requirements;
  • experience in IT organization providing IT services will an asset but not required.

Course programme

Day I

  1. Module 1: Introduction
  2. Module 2: ITIL - 4 new ways of working
  3. Module 3: key concepts of service management
  4. Module 4: four dimensions of service management
  5. Module 5: service values system of in ITIL


Day II

  1. Module 1: Management practices in ITIL
  2. Module 2: Summary
  3. Module 3: ITIL 4 Foundation certification exam
     

CLOSEST DATES:

20 January 2020 . - Warszawa

12 March 2020 . - Katowice

TRAINING DURATION

2 d x 8 h (Total 16 h)

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+48 32 259 11 80

ITIL® AUTHORISED TRAINING

Autoryzowane szkolenia ITIL®

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